Services:

Project Organization

Ng Kim Hock, Senior Project Manager 

A proper and well-organized project structure with clearly defined roles and their responsibilities is key to successful project delivery. 

 

Typically, the project organization and Terms of Reference are as follows:

Project Team Organization

 

Project Steering Committee (PSC)

  • Steer the project from commencement to successful commission
  • Make or endorse major decisions required for the project
  • Commission the deliverable of the project
Chairman: 
  • Project Sponsor, customer
Members: 
  • PMC Chairman
  • Customer’s management team
  • VP Engineering, V-Key
  • Account Manager, V-Key
  • Project Manager, V-Key

 

Project Management Committee (PMC)

  • Lead the development and implementation of the project
  • Endorse project milestones  
  • Coordinate and manage day-to-day direction and project decisions  
  • Resolve project issues or escalate issues to PSC for decision / resolution
Chairman:
  • Project Manager, customer
Members:
  • Customer’s business representative
  • Customer’s technical representative
  • Project Manager, V-Key
  • Project Manager, V-Key’s Partner*

 

  Project Manager, Customer

  • Act as liaison for issues escalated by V-Key, relating to project and contractual matters
  • Manage the performance of customer’s business and technical teams
  • Review project status and updates on the major project milestones by V-Key
  • Endorse project deliverables submitted by V-Key

 

  Customer Business Team

  • Participate in the requirement session to provide detailed requirements, processes and flows 
  • Review and provide comments for the Functional Specification
  • Prepare test cases and conduct user acceptance testing
  • Responsible for update, communication and implementation of changed requirements, revised processes/flows, if any.

 

  Customer Technical Team

  • Develop changes to your systems and perform unit testing for the changes

  • Perform system integration testing with V-Key
  • Provide bug fixes for issues reported on customer’s systems during system integration testing, user acceptance testing, penetration testing and load testing
  • Procure and set up hardware / network in SIT, UAT, PROD and DR environment
  • Set up pre-requisite software, including operating systems, system software like Java JDK, app server, database server, etc. required by V-Key’s solution
  • Perform backup and restore operations

 

  Project Manager, V-Key

  • Act as a single point of contact for project related matters

  • Plan, track and manage the project to ensure successful and timely commissioning of the project
  • Highlight and manage project risks
  • Provide project status and information, and submit progress report to customer
  • Submit project deliverables to customer per project plan
  • Highlight issues and escalate to relevant level for resolution
  • Manage the performance of V-Key’s teams and partners

 

  V-Key’s Development Team

  • Design and develop custom features
  • Provide bug fixes for products and custom features
  • Provide level-3 support for products and custom features

 

  V-Key’s QA Team

  • Prepare test plan and test packages
  • Conduct functional testing for products (manual and automated) and custom features
  • Conduct load testing for server products
  • Prepare load test report

 

  V-Key’s Support Team

  • Provide 24 x 7 technical support to assist customer’s Level 1 helpdesk team, who provides helpdesk support, in case they need to escalate technical issues to V-Key that they cannot resolve
  • Provide 24 x 7 technical support to assist customer’s Level 2 operations team, who provides day-to-day server operations and 24 x 7 monitoring of servers, in case they need to escalate on V-Key technical issues that they cannot resolve

 

  Project Manager, V-Key’s Partner*

  •  Act as single point of contact to V-Key for all partner related work
  • Plan, track and manage project to ensure successful and timely completion of all partner related work
  • Provide project status and information, and submit progress report to V-Key for all partner related work
  • Submit project deliverables to V-Key per project plan for all partner related work
  • Highlight issues and escalate to relevant level for resolution for all partner related work
  • Manage the performance of partner’s project teams

 

  Project Team, V-Key’s Partner*

  • Develop, test and deliver all partner work required for the project

 

   * If applicable