A proper and well-organized project structure with clearly defined roles and their responsibilities is key to successful project delivery.

Typically, the project organization and Terms of Reference are as follows:

Project Team Organization

Project Steering Committee (PSC)

• Steer the project from commencement to successful commission
• Make or endorse major decisions required for the project
• Commission the deliverable of the project

Chairman:

• Project Sponsor, customer

Members:

• PMC Chairman
• Customer’s management team
• VP Engineering, V-Key
• Account Manager, V-Key
• Project Manager, V-Key

Project Management Committee (PMC)

• Lead the development and implementation of the project
• Endorse project milestones
• Coordinate and manage day-to-day direction and project decisions
• Resolve project issues or escalate issues to PSC for decision / resolution

Chairman:

• Project Manager, customer

Members:

• Customer’s business representative
• Customer’s technical representative
• Project Manager, V-Key
• Project Manager, V-Key’s Partner*

  Project Manager, Customer

• Act as liaison for issues escalated by V-Key, relating to project and contractual matters
• Manage the performance of customer’s business and technical teams
• Review project status and updates on the major project milestones by V-Key
• Endorse project deliverables submitted by V-Key

  Customer Business Team

• Participate in the requirement session to provide detailed requirements, processes and flows
• Review and provide comments for the Functional Specification
• Prepare test cases and conduct user acceptance testing
• Responsible for update, communication and implementation of changed requirements, revised processes/flows, if any.

  Customer Technical Team

• Develop changes to your systems and perform unit testing for the changes
• Perform system integration testing with V-Key
• Provide bug fixes for issues reported on customer’s systems during system integration testing, user acceptance testing, penetration testing and load testing
• Procure and set up hardware / network in SIT, UAT, PROD and DR environment
• Set up pre-requisite software, including operating systems, system software like Java JDK, app server, database server, etc. required by V-Key’s solution
• Perform backup and restore operations

  Project Manager, V-Key

• Act as a single point of contact for project related matters
• Plan, track and manage the project to ensure successful and timely commissioning of the project
• Highlight and manage project risks
• Provide project status and information, and submit progress report to customer
• Submit project deliverables to customer per project plan
• Highlight issues and escalate to relevant level for resolution
• Manage the performance of V-Key’s teams and partners

  V-Key’s Development Team

• Design and develop custom features
• Provide bug fixes for products and custom features
• Provide level-3 support for products and custom features

  V-Key’s QA Team

• Prepare test plan and test packages
• Conduct functional testing for products (manual and automated) and custom features
• Conduct load testing for server products
• Prepare load test report

  V-Key’s Support Team

• Provide 24 x 7 technical support to assist customer’s Level 1 helpdesk team, who provides helpdesk support, in case they need to escalate technical issues to V-Key that they cannot resolve
• Provide 24 x 7 technical support to assist customer’s Level 2 operations team, who provides day-to-day server operations and 24 x 7 monitoring of servers, in case they need to escalate on V-Key technical issues that they cannot resolve

  Project Manager, V-Key’s Partner*

•  Act as single point of contact to V-Key for all partner related work
• Plan, track and manage project to ensure successful and timely completion of all partner related work
• Provide project status and information, and submit progress report to V-Key for all partner related work
• Submit project deliverables to V-Key per project plan for all partner related work
• Highlight issues and escalate to relevant level for resolution for all partner related work
• Manage the performance of partner’s project teams

  Project Team, V-Key’s Partner*

• Develop, test and deliver all partner work required for the project

* If applicable